Refund policy

🚚 Returns & the 14-Day Giggle Guarantee

We want you to shop with confidence. That’s why we offer our 14-Day Giggle Guarantee:

If you’re not smiling, simply return your product within 30 days of delivery.

✅ Eligibility

• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• If your item is faulty, damaged, or incorrect, we’ll cover the return shipping costs.
• For change of mind returns, customers are responsible for return shipping.

🔄 Exchanges

We don’t process direct exchanges. If you’d like a different size, colour, or product, simply return your original item for a refund and place a new order. This keeps things quick and ensures you get the item you want as fast as possible.

💳 Refunds

• Refunds are processed back to your original payment method.
• Please allow 5–10 business days for funds to appear in your account once we’ve received and inspected the item.

📩 How to Start a Return

Contact us at support@shipsngiggles.com.au with your order number and we’ll guide you through the process.