Most orders ship from Australian partner warehouses. Some items ship from trusted overseas partners via Syncee. If an item ships from overseas, we show a clear ETA on the product page and at checkout.

Dispatch: usually 1–3 business days (Mon–Fri).
AU-shipped: typically 2–7 business days after dispatch (remote +2–5 days).
Overseas-shipped: usually 7–15 business days after dispatch. We’ll email/SMS tracking for each parcel.

We work with multiple suppliers. Items from different warehouses ship separately with their own tracking numbers.

Standard: $10 (free over $150).
Express: $15 where available.
Bulky/remote surcharges may apply—shown upfront at checkout.

Often fine for small/medium AusPost parcels. Bulky items may need a street address—if so, we’ll contact you.

We’ll email/SMS a tracking link as soon as each parcel ships. You can also view tracking under Your Account → Orders if you created an account.

You can authorise the driver to leave the parcel in a safe place. Once delivered to the address, risk of loss passes to you.

If you spot a mistake, contact us ASAP. After dispatch, redirection/return fees (if any) are the buyer’s responsibility.

If tracking stalls for 7+ days or an item arrives damaged, email support@shipsngiggles.com.au with your order number and photos—we’ll sort a replacement, fix, or refund fast.

Change your mind? Return eligible items within 14 days in original condition/packaging for an exchange or refund.

Email support@shipsngiggles.com.au with your order number and item(s). We’ll provide the correct return address (often the closest supplier warehouse) and instructions.

Change-of-mind: you cover return postage.
Damaged/faulty/incorrect: that’s on us—contact us within 7 days with photos.

For hygiene/safety/customisation we can’t accept returns on used pet items, opened consumables, personal care, bedding once opened, custom/personalised items, or clearance unless faulty. Your rights under Australian Consumer Law still apply.

Refunds go back to your original payment method after the return is received and inspected. Banks may take 3–5 business days to post the credit.

Secure Shopify checkout with major cards, PayPal, Apple Pay / Google Pay, and selected buy-now-pay-later options.

Where available, BNPL options appear at checkout. Availability may vary by product or supplier.

Many items include a manufacturer warranty. If something plays up, contact us with your order number and we’ll help with the claim.

All prices are in AUD and include GST where applicable. A tax invoice is emailed after purchase.

Not at this time—we’re online only.

Many items are restocked regularly. If a product becomes unavailable after you order, we’ll refund promptly or help you choose a similar item.

Check safe places and with household members/neighbours; then contact the carrier. Still stuck? Email us with your order number and we’ll help investigate.

We use your details to process orders, provide support, and arrange shipping/returns via our suppliers and carriers. Payments are handled by secure providers (e.g., Shopify Payments, PayPal); we don’t store full card details.

Business: Ships ’n’ Giggles — ABN 81 163 686 457. Contact: support@shipsngiggles.com.au.

Order & account info; payment details handled by providers; device/usage data via cookies/analytics; and any support messages you send us. Marketing contact only if you opt in.

You can request access, correction, or deletion of your personal info (subject to legal obligations). Email support@shipsngiggles.com.au. We may process data in Australia and overseas with contractual safeguards.

Ships ’n’ Giggles
ABN: 81 163 686 457
Email: support@shipsngiggles.com.au

Real humans on AEST: support@shipsngiggles.com.au. We usually reply within 1 business day.